People coming to the Hub should be met on arrival by a friendly person who can direct them to the area which can best meet their needs.
The Reception team needs to be welcoming, able to explain what the Hub is for, and what it can and can’t provide.
Reception needs to be located at the front entrance to the Hub.
Make sure that the Reception team is clearly identifiable by lanyards, coloured vests, or name tags. People will be looking for some obvious sign of who is there to help them.
If you come across any information that could affect the community, the running of the Hub, or the wider response to the emergency, pass it on to the Information Coordination team.
Find out more about other hub roles: